Eligibility to order criteria:
You may only purchase products:
Details of the products available for purchase (including their price and descriptions) are set out on Soft Olive WebStore. Soft Olive takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Soft Olive store are correct at the time when the relevant information is placed onto Soft Olive WebStore. We make magimum effort to keep Soft Olive WebStore as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Cancelling the Contract and Returns
1) Order Cancellation
You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 28 days after the day on which you receive the goods or services. This doesn't affect your statutory rights if goods are faulty or not as described.
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition( unopen, unused, in orignal packeging). Soft Olive will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.
2) Damaged Or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
When exchanging damaged, faulty or incorrect orders we will:
We are under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality, if the products you buy are faulty then you may be entitled to a refund or replacement.
3) How To Return Your Goods
You may return goods in the country they were purchased by contacting us by email, phone or post.
44 Church Street
Troon KA10 6AU
The following information will be required when returning your goods:
Dispatch time: 3 to 5 Working Days.
Deliveries UK territory.
We aim to deliver mail order parcels within 7 days, however please allow up to 14 days. If your parcel has not been delivered after 14 days, please contact Soft Olive by email email@example.com
Our parcels are sent by Royal Mail
Royal Mail usually arrive in between 1 – 5 days.
We aim to deliver between 10 to 42 days from the dispatch date. Customs and duty may apply at the destination country.